26 May

WHMAP and WHMCS Billing Software Comparison

Starting Your Own Reseller Business

Hosting reselling is one of the popular ways of running business on the Internet. One does not need to have many administration skills to run it, as the majority of serious tasks can be carried out with several clicks in the control panel. If a reseller sings up for a shared reseller hosting package, there is almost nothing for him to do, but creating his own packages and assigning newly setup resold accounts to them, as all the care of the server is taken by the host’s technical team. If a reseller is more seriously intended and would like to provide hosting for other resellers or hosts over a hundred of accounts or simply feels inconvenient due to the restrictions, set by his hosting provider, a VPS is a recommended platform to use. Although a Virtual Private Server may require more time and experience for administration, use of the control panel means should make it easier. If you are only starting your reselling business, it is essential to make a right choice of the hosting platform.

Billing Software Guarantees Efficient Management

No matter whether it is a simple shared reseller account or a VPS, whether you host ten or hundred accounts – you are to manage your business efficiently. User creation, invoice issuing, notification delivery and performance of other routine tasks should be automated. Otherwise you will spend more time on a drill, than on some creative work, like promotion of your project or development of your business strategy. When talking about automation we actually mean use of a billing software. Such software is installed on the server and gets bound with the server control panel.

Billing System Integration Scheme

Billing Integration Scheme

All actions performed through the billing system take immediate effect on the server. This occurs due to the execution of control panel scripts for account creation, suspension, etc, which are run from the software end.

Let us have a closer look at how it works. Your new client signs up for your services online. All those steps he or she goes through are connected with the database of your billing software, which in turn is connected with your control panel. As the steps are passed, the package is defined and the corresponding invoice is created. The last step is a redirection to the payment gateway to compete the transaction. If the payment is processed successfully, the invoice gets automatically cleared and the account is setup on the server. After that a so-called “Welcome Email” with all account details is sent to the new user. The database, both the user and the administrator share, contains all the account and client’s billing information, which can be modified from both ends. Access to the database is granted through the web-interface – admin and client area.

Bringing WHMAP and WHMCS face to face

Currently there are two most popular billing systems, widely used by resellers: WHM AutoPilot (WHMAP) and WHM Complete Solution (WHMCS). The product names derive from WHM – Web Host Manager – administrative interface of cPanel control panel. While WHMAP is compatible with cPanel only (and Plesk, if you choose the V3 release), WHMCS offers a wider range of supported control panels, namely: cPanel/WHM, DirectAdmin, Plesk, LXAdmin and several more.

WHMAP gained its popularity largely to the widespread use of cPanel. Although it has never been affiliated with cPanel/WHM, the hosting companies, which provide cPanel reseller hosting, usually offer free WHMAP licenses to their clients. AutoPilot product was released in 2002 and keeps being developed.

WHM Complete Solution is a more recent piece of billing software. It was started in 2005 as a narrowly specialized cPanel-oriented project. WHMCS developers soon felt a demand of other webhosts, which provided different control panels and made their software modular.

Regardless of the control panel, both systems get perfectly integrated to the website and completely meet users’ requirements.

Let us compare them to get a full picture of what they are like.

Admin View

When you log in as an administrator, you are greeted with recent news and quick summary on invoice and order activity.

3 Basic Tabs of WHMAP Dashboard

3 Basic Tabs of WHMAP Dashboard

WHMCS Dashboard

WHMCS Dashboard

From this quick view, you may find WHMCS more convenient, as you do not need to hop around the tabs. The search option of WHMAP, however, seems to be way more efficient, as it allows using multi-filtering.

The sidebar of WHMCS looks more informative, than the one of WHMAP, as it only contains the list of additional modules used, but when you access other tabs (i.e. Products, Clients, Billing, etc.) you will find a sidebar of AutoPilot rather useful.

WHMAP Sidebar

WHMAP Sidebar

Tabs in WHMCS offer more options and are actually more convenient to use, as before you click any, you may get a dropdown list of actions available on the page you are going to enter:

WHMCS Menus

WHMCS Menus

As you might have noticed, WHM Complete Solution has a built-in support system. On the one hand, this lets you manage all accounts and provide support for the owners more effectively, as all the client information is always by your side. On the other hand, such a combo makes a question of security more critical. If WHMAP, for instance, performs only outgoing email delivery, WHMCS may become a target of hackers’ attack through an unauthorized request, sent from a mailbox which is present in the user database or via an incoming email with some attachment, which may contain password stealing malicious code or whatsoever.

Client View

From the client’s side both billing systems do not differ much. Both allow to:

  • change personal and billing details;
  • view current orders and all correspondent information on them;
  • view existing and clear pending invoices;
  • check account information and directly access its control panel;
  • find out the latest news and check recent announcements;
  • submit a new order under the same record.

AutoPilot Client Interface Dashboard

AutoPilot Client Interface Dashboard

Updating Client Details in AutoPilot

Updating Client Details in AutoPilot

Accessing Control Panel Through AutoPilot

Accessing Control Panel Through AutoPilot

Additionally, WHMCS provides an option to view all the emails – automated system messages and support requests – sent from the company’s domain to the client. Support system is also accessible from there.

WHM Complete Solution Dashboard

WHM Complete Solution Dashboard

Client Details Update in WHMCS

Client Details Update in WHMCS

Control Panel Access through WHMCS

Control Panel Access through WHMCS

Summary

To sum up we may say, that WHM Complete Solution provides more management options, than WHM AutoPilotWHMAP does. The latter, however, is better optimized for work with cPanel-based servers and seems to be more secure. Whatever the conclusions you might have made after reading this article, it is always better to try everything on your own – to browse through the interface, to make a couple of clicks to see how the things work. Both products offer a demo and free trial license: WHMCS for 15 Days.

In case, you are interested in becoming a reseller, we encourage you to check VPS packages at Sitevalley to start your own hosting business.

 
  • http://www.ceriahosting.com Web Hosting Murah

    Wow thx for review i need it and very usefull information

  • admin

    Always welcome :) Keep following our for blog for new reviews on the most popular and widely-used software and web hosting tools.

  • http://www.phonesupportworldwide.com Adrian Morris

    Good review…

  • http://www.etouchworld.com free classifieds india

    That was a very useful article. Can you pls compare these 2 products with client exec, awbs etc and write an another one?

  • http://svhostingblog.com Archie

    Thank you.
    We’ll consider your request and try to come up with the new article as soon as possible.

  • http://svhostingblog.com Archie

    Hey, we’ve published that review, you asked for.
    We compared WHMAP, WHMCS, Parallels Plesk Billing, AWBS and ClientExec for you. Take a look:
    http://svhostingblog.com/reviews/comparative-review-whmap-whmcs-parallels-plesk-billing-awbs-and-clientexec/